Terms & Conditions


Marigold is a brand owned by Freudenberg Household Products LP.

The Site is operated by Freudenberg Household Products LP and all rights there to exclusively belong to Freudenberg Household Products LP, unless stated otherwise.

Any information published through this Site, in particular information related to products, is given to the best of Freudenberg Household Products LP best knowledge. Such information shall in any way, as far as legally permissible, be construed as a guarantee or a representation of any kind or impose any liability on Freudenberg Household Products LP.

Without assuming liability, Freudenberg Household Products LP, at its sole discretion, may modify, alter or discontinue the operation of this Site or portions at any time. Freudenberg assumes no responsibility to update the Site.

Links to third-party sites do not constitute as an endorsement of such third-party sites by Freudenberg Household Products LP and they are not responsible for the availability of these sites or their content. Any claims or suits associated with the Site or its use shall be governed and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflicts of law principles.



  1. The following terms and all entry instructions contained elsewhere on the website“the Website”) will apply to the Promotion, and will prevail, in the event of any conflict, over any other instructions or other material contained on the Website. By entering this promotion you, the participant, agree to be bound by those terms and instructions.
  2. By accepting these terms you agree that the Promoter may contact you with newsletters and other promotional offers relating to the Marigold brand. You may withdraw your agreement to be contacted at any time by contacting the Promoter at the address or e-mail address set out in Condition 18 below.
  3. All personal details submitted by us, including details of your email and postal addresses, will be held and securely stored by the Promoter and any third party agency acting on its behalf.
  4. The Promotion is open to all UK residents aged 18 or over. Employees of the Promoter, its agents or of any other person or organisation connected with the Promotion, or any relatives of, or members of the same household as any of the aforementioned, are not eligible to participate in the Promotion.
  5. Entry into the Promotion is open from 10:00 (UK time) on the 4 January 2018 and will close at midnight (UK time) on the 31 January 2017. Entries received after the closing deadline will not be entered into the Promotion. Entry to the Promotion may only be made via the Website.
  6. No purchase necessary: entry into the Promotion is free. The probability of winning is identical whether or not you have made a purchase.
  7. Only one entry into the Promotion may be submitted per person.
  8. Five prizes will be awarded in the Promotion. Entry into the Promotion does not, therefore, guarantee a prize.
  9. The prizes are 5 x tailored cleaning hampers worth £50. No cash or other alternative prize is available.
  10. The Promoter will notify the winner by email/ on or before 5 February.
  11. The Promoter may suspend or cancel the Promotion at any time.
  12. The decision of the Promoter in all matters relating to the Promotion is final and no correspondence will be entered into.
  13. The Promoter is Freudenberg Household Products Limited Partnership, c/o Mosquito Digital, 20 Dale Street, Manchester, M1 1EZ


  1. Open to UK residents aged 18 or over, excluding employees and their immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.
  2. The Marigold Try Me Free offer opens 01/03/2018 and all claims must be received by the closing date of 31/08/18. Please allow sufficient time for your claim to be posted.
  3. Participating packs, featuring an orange promotional label, are as follows:
  • Clean & Gleam Scourer (2 pcs)
  • No More Elbow Grease Scourer (1 pc)
  • Cleaning Me Softly Scourer (2 pcs)
  • Scrunchie Scourer (3 pcs)
  • Wiper Upper Cloth (2 pcs)
  • Oops Away Cloth (6 pcs)
  • Squeaky Clean Cloth (1 pc)
  • Thirsty Sponge (2 pcs)
  • Let It Shine Cloth (4 pcs)
  • Oops Away Roll (40 sheets)
  • Wash & Wipe Cloths (2 pcs)
  1. Write a minimum 15-word review on the product and send in along with your original dated itemised till receipt showing your purchase, the orange promotional label from pack and your name and address, including postcode to, Marigold TMF (6055), PO Box 83, Knighton, Llandrindod Wells, LD1 9BE.
  2. We would like to use your review for marketing communication purposes following the campaign. If you are happy for us to use your review, with your first name and location, please state this with your claim. Permission can be retracted at any time throughout the promotion. If you are happy for your information and review to be published for marketing purposes by Marigold in the future, please state “I am happy for the information included in this letter to be used for Marigold for future use.” For more information on how we use data, please see our privacy policy.
  3. No photocopies or photos will be accepted. No claims from agents, third parties, or organised groups will be accepted. Incomplete or illegible claims or those not in accordance with these instructions will be rejected.
  4. Claims submitted with insufficient postage will have the postage deficit and Royal Mail surcharge deducted from their refund, if the total refund becomes a negative figure, no refund will be issued and your claim will be deemed as invalid.
  5. Only one claim, per receipt, per household; consumers may only claim a refund for a single pack of one of the eleven products listed, not one pack of each. For avoidance of doubt, a “household” is classified as a unique postal address.
  6. Responsibility is not accepted for claims lost, damaged or delayed in the post. Proof of posting is not proof of receipt. Claims (including receipts) will become the property of the Promoter and will not be returned. Please take a copy of your till receipt before sending.
  7. Each valid claim will receive a cheque relative to the amount shown on the till receipt to a maximum of £2.99. The cheque will be made payable to the name stated on the claim. Cheques will be received within 28 days from receipt of a valid claim and will include a  refund for Royal Mail 2nd class letter postage. Cheques will only be made payable to the person whose name appears on the application. Please write your name clearly.
  8. By claiming, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal data to the Data Controller for the purposes of the administration of this promotion and any other purposes to which the entrant has consented. Your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK or any successor legislation to the GDPR or the Data Protection Act 1998.
  9. Click for the Promoter’s Privacy Policy. All entry instructions form part of the rules.
  10. The Promoter reserves the right to verify all claims and to refuse to award claims where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions requirements.
  11. If for any reason any aspect of this promotion is not capable of running as planned, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected claims. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  12. These terms and conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.
  13. Your statutory rights remain unaffected.

Promoter: Freudenberg Household Products LP, 2 Chichester Street, Rochdale, Lancashire OL16 2AXCompany Registration Number LP3997. (Please do not send claims to this address).


Freudenberg Household Products LP t/a Marigold is a limited partnership registered in England and Wales with registration number LP3997 and whose registered office is at 2 Chichester Street, Rochdale OL16 2AX.

The Marigold shop is fulfilled by Laundry Company and your contract is with DF Sales Ltd t/a Laundry Company, registered in England and Wales with Company Registration No. 05700537 | VAT Reg. 877305890 whose registered office is at 5a Babdown Airfield, Babdown, Tetbury, Gloucestershire, United Kingdom, GL8 8YL.

These are our Terms and Conditions of Sale, and in them we use certain words and expressions to mean specific things, as follows:-

“We”, “us”, “our”, or any other similar expression, means D F Sales Limited, trading as the Laundry Company, a company registered in England and Wales.

Our company registration number is 05700537 and our registered office is at 5a Babdown Airfield, Babdown, Tetbury, Gloucestershire, United Kingdom, GL8 8YL.

“You”, “your” or any other similar expression, refers to you, our customer who is purchasing products (“Goods”) from us through (“our site”), subject to the following terms and conditions (“Conditions”).

The expression “writing” includes, or when we use the words “writing” or “written” this is deemed to include, emails.


  1. These Conditions only apply when you buy products directly from us. These Conditions do not apply where you have purchased any products directly through a third party website, in which case any contract entered into will be entered into as between you and that third party.
  2. Access to our site is free of charge. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time or for any period. Use of our site is subject to our Terms of Website Use, Privacy Policy and Cookie Policy (“Website Policies”) in force from time to time, copies of which can be found on our site.
  3. We reserve the right to amend or update these Conditions or any of our Website Policies from time to time.


  1. Our site will guide you through the ordering process. Please ensure that you have checked your order for Goods (“Order”) carefully before submitting it to ensure that it is complete and accurate in all respects.
  2. In order to confirm your Order, you will be asked, and will need, to accept these Conditions. Our site explains how to do this. When we confirm to you in writing that we are able to provide you with the Goods, (“Order Confirmation”), the contract between you and us for the supply of Goods in accordance with these Conditions (“Contract”) shall come into force. Each Order shall form the basis of a separate Contract.
  3. Once we have accepted your Order, you cannot change the details or quantity of Goods that you have ordered without our consent. If you wish to make any other changes under the Contract, for example any delivery arrangements, you must send us details in writing or call us on our Telesales number; details of which will appear on our site in the “Get in touch” section. We do not have to agree to any changes. If we do agree to any change, we will let you know if this change will require us to amend the cost or timing of the supply of Goods. If you do not wish to go ahead because of the amendment to the cost or timing, or do not respond within 3 working days, we will not have to honour the change and the original terms of the Contract will continue.
  4. If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the Goods. This might be for a variety of reasons, including (without limitation) because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified. If your Order is not accepted for any reason, we will refund you in full for any payment we have already received from you.
  5. If, due to any fault of our own, we are unable to deliver the Goods, we will offer you a full refund of what you have paid for those Goods, and any delivery charges paid, if appropriate.


  1. The images of the Goods on our website are there purely for illustration purposes. Although we have made every effort to display the colours and other aspects of the Goods accurately, we cannot guarantee that any illustration accurately reflects the colours of or any other aspect of the Goods. Your Goods may therefore vary slightly from those images.
  2. We may make minor changes to the Goods to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. We reserve the right to withdraw any products from our site at any time and your purchase of the Goods is always subject to availability.


  1. The price of the Goods (which includes VAT) will be the price indicated on our site when you place your Order. Delivery and shipping options and any related charges will be presented to you as part of the Order process before you place your Order.
  2. We take reasonable care to ensure that all prices advertised on our site are correct. We reserve the right to change any prices advertised on our site and to add, alter, or remove special offers on our site from time to time.
  3. Payment for Goods and any related delivery or shipping charges must always be made upon entering into the Contract and you will be prompted to make such payment during the Order process. We will not deliver any Goods to you until we have received payment in full for the Goods and any associated charges.
  4. We shall only accept the methods of payment stipulated on our site from time to time.


  1. Unless expressly agreed otherwise with you in accordance with Clause (6), we will only deliver Goods to addresses in the United Kingdom or Republic of Ireland.
  2. Goods purchased through our site will be delivered as soon as reasonably practicable. We will use our best endeavours to deliver the Goods in accordance with the delivery option selected during the Order process but please note that all delivery and shipping options are estimates only and are subject to any delays caused by circumstances outside of our control. We will use our best endeavours to ensure that all Orders received before 2pm on a working day are dispatched for delivery the next working day (provided that the delivery location is in the United Kingdom), however we cannot warrant that your Goods will be delivered within any stated timeframe.
  3. If the supply of Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received and we will refund you in respect of any delivery charges which you have already paid.
  4. If we try to deliver the Goods to you and you fail to accept delivery of them within 14 days of the day on which we first try or on which we inform you that the Goods are ready for delivery, we shall store the Goods until we are able to deliver them. We also reserve the right to charge you for the costs and expenses that we incur in storing the Goods, including insurance. If another 14 days pass from when we begin to store the Goods and we have still been unable to deliver the Goods, we may resell or otherwise dispose of some or all of them. If we do that and sell them at a higher price, we shall pay you back any excess over the price of the Goods that you have already paid (less reasonable storage and reselling costs). If however we cannot resell them for at least the price that you had agreed to pay for them, we reserve the right to claim the shortfall from you. For the avoidance of doubt, we may engage a third party to deliver or store the Goods, and in that event this Clause equally applies.
  5. You will bear the risk of any loss of or damage to the Goods and you will own them from the time that we deliver the Goods to the address you gave us during the Order process.


  1. If your Goods become faulty for any reason for which we are responsible within any guarantee period specified for on those particular Goods (which you will normally find on the product’s packaging), we shall at our option repair or replace it, or offer you a full refund (subject to any exclusions stated on that product or any of its packaging).
  2. To make a claim, please return the affected Goods to us together with your original proof of purchase. Items must be returned unused, undamaged and in their original packaging.
  3. This guarantee is in addition to, and does not affect, your rights under general law in relation to goods that are faulty or not as described.
  4. All Goods will be provided in accordance with the Contract. We will not replace the Goods under any guarantee if they have been damaged or misused in any way.


  1. When we deliver the Goods to you, they will match their description (as set out in the Order), be free from material defects in design, material and workmanship, be of satisfactory quality and be fit for any purpose stated by us or for which they would normally be used.
  2. When you receive the Goods, you should inspect them to ensure that the Goods comply with Clause (21) above. If you find that your Goods do not meet any of these standards, you must tell us this in writing within 24 hours of delivery. Our contact details can be found in the “Get in touch” section on our site. We may ask you to return the Goods to us (at your expense) within 14 days of delivery. Once we have had a reasonable amount of time to examine the Goods, if we believe that they were faulty when you received them, we may (in our discretion) offer to replace the defective Goods, or offer you a full or partial refund. This is your sole and exclusive remedy.
  3. We will not be responsible for any failure of the Goods:
    1. where the failure arises because you did not follow any instructions we gave you in relation to the Goods (such as storage or maintenance);
    2. if you alter or repair the Goods without our written permission;
    3. if the failure arises as part of the normal ageing process, or as a result of fair wear and tear, intentional damage, misuse, or unusual conditions; or
    4. where the Goods differ from their description as a result of changes we have made to ensure they comply with any legal or regulatory standards.


  1. As you have purchased the Goods online, you have the legal right to change your mind within 14 days and receive a refund.
  2. If you are exercising your right to change your mind, you must contact us to let us know. You must then return the Goods to us in their original condition within 14 days from the date on which you received the Goods. We will issue you a refund for the price you paid for the Goods together with any other payment which you made to us relating to the original delivery. Please return the Goods to us in a similar manner in which they were originally sent in order to ensure their safe return. You will be responsible for the cost of returning the Goods to us.
  3. Any refunds due to you will be made using the same payment method that you used when placing your Order.
  4. We may end the Contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Goods to you. This does not limit any other rights or remedies we may have under the Contract.


  1. We are responsible for loss or damage you suffer as a foreseeable consequence of our breaking this Contract or of our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Furthermore, our liability shall not in any circumstances exceed the price you have paid for the Goods, except where Clause (30) applies
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors, or liability for fraud or fraudulent misrepresentation.
  3. We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of any circumstances beyond our reasonable control.

How we may use your personal information

  1. We may use the personal information about you or other individuals that you provide to us in order to supply the Goods, process your payment for such Goods, deal with any customer service enquiries you may have following the purchase of the Goods and, if you agreed to this during the Order process, to inform you about similar products that we provide; you may cease receiving these communications at any time by contacting us and letting us know. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so. For further information, please read our Privacy Policy.
  2. Where we extend credit to you for the Goods we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
  3. When placing an Order over the internet, your payment details are transmitted over a secure encrypted HTTPS network. For maximum security of our users, credit card details are never stored on our systems.

Other important terms

  1. We may transfer our rights and obligations under these Conditions to another person or organisation. You may only transfer your rights or your obligations under these Conditions to another person or organisation with our prior written consent.
  2. You may transfer the benefit of any guarantee you are entitled to under these Conditions on the same terms to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from us, for example, by selling the Goods to that person or giving them the Goods as a gift.
  3. Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
  4. If a court finds any part of this Contract illegal, unlawful or invalid, the rest of it will continue in force. Each of the provisions of these Conditions operates separately. If any Court or relevant authority decides that any of them are unlawful, the remaining provisions will remain in full force and effect.
  5. If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
  6. These Conditions are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts.

Submit your Tip: Terms and Conditions

  1. About these Terms and Conditions

1.1             Thank you for visiting (the “Website”). Please read these Terms and Conditions (“Terms”) carefully as they apply when you submit a tip via the blog (“Tip”).

1.2             By signing up to the Marigold newsletter you confirm that you accept these Terms and agree to be bound by them. If you have any questions about these Terms please contact us at at

1.3             “We” are Freudenberg Household Products Limited Partnership, c/o Mosquito Digital, 20 Dale Street, Manchester, M1 1EZ.

  1. Submitting Household Tips

2.1             Any Household Tip (“Tip”) that you submit to the Website must comply with our Terms of Website Use Policy and our Terms of Use Policy as may be amended from time to time.

2.2             Tips must not contain any material which:

2.2.1         is defamatory, obscene, offensive, hateful or inflammatory in nature;

2.2.2         infringes any copyright, database right or trade mark of any other person;

2.2.3         is likely to deceive any person or promotes any unlawful or dangerous activity;

2.2.4         is likely to harass, upset, embarrass, alarm or annoy any other person, or invade another’s privacy;

2.2.5         misrepresents your identity or affiliation with any person;

2.2.6         gives the impression that it emanates from us, if this is not the case; or

2.2.7         is unlawful in any other manner.

2.3             Please be aware that when you submit a Tip to the Website, you grant us the right to use, modify, translate, or publish the Tip together with your first name on the Website or across any social channels used by us from time to time. We are under no obligation to use or publish any Tips submitted by you.

2.4             At the time you submit a Tip, you will be asked whether you would like to:

2.4.1         receive the Marigold Newsletter by email; or

If you would like to receive the above marketing communication, you can provide us with your consent by ticking the relevant boxes presented to you at the time the Tip is submitted. Please remember that you can always withdraw any existing consent you have provided by contacting us

  1. Disclaimer for Household Tips

3.1             The views expressed in any Tips do not represent our views. Any opinions, advice, statements or other information contained in any published Tips are the responsibility of the author and are not our responsibility unless we are specifically identified as the author.

3.2             We accept no responsibility for the accuracy or completeness of any content included in any published Tips and can in no way be held responsible if the information contained in the Tip turns out to be incorrect or misleading.

3.3             If the Tip contains a link to a third party, we accept no responsibility for the content of the link in question.

  1. Changes to these Terms

4.1             We reserve the right to amend these Terms from time to time. You are expected to check this page from time to time to take notice of any changes, as they are legally binding on you.

  1. Which laws apply to any disputes?

5.1             Please note that these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

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